Get the most attractive prices on carpet cleaners services in Kingston upon Thames by giving us a call on 020 3743 8596.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Kingston upon Thames collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Carpet Cleaning Kingston upon Thames customers and service users within Kingston upon Thames and the surrounding area.
We are committed to handling your personal data in a lawful, fair, and transparent way in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Carpet Cleaning Kingston upon Thames is a carpet and upholstery cleaning service provider operating in Kingston upon Thames and nearby areas. For the purposes of data protection law, we are the data controller for the personal data we collect and process about you in connection with our services.
We only collect personal data that is necessary to provide and manage our services. The types of personal data we may collect include:
Identification and contact details: name, address, service address, and other contact information such as communication preferences.
Booking and service information: details of the services you request or purchase, dates and times of appointments, property access instructions where provided, and related notes about the work carried out.
Payment and transaction data: information about payments made for our services and related billing information. Card details are processed securely by our payment processors and are not stored by us where we use third party payment providers.
Communications: records of communications with you, including queries, complaints, feedback, and any information you voluntarily provide when you contact us by phone, in writing, or via online forms.
Technical and usage data: if you visit our website, we may collect technical data such as your IP address, device information, and information on how you use our site, for example pages visited and approximate location. This may involve the use of cookies and similar technologies where permitted by law.
We process your personal data only when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases under the UK GDPR:
Performance of a contract: to take steps at your request before entering into a contract and to perform our agreement with you, including handling bookings, providing carpet cleaning or related services, managing payments, and communicating with you about your service.
Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, keeping records for business administration, and protecting our business from fraud and misuse.
Legal obligations: to comply with applicable legal and regulatory requirements, such as keeping certain financial and tax records.
Consent: where required by law, we rely on your consent, for example for certain forms of direct marketing or non-essential cookies. When processing is based on consent, you have the right to withdraw that consent at any time.
We use the personal data we collect for the following purposes:
To provide our services: arranging and managing bookings, sending confirmations, attending your property, and delivering the requested carpet cleaning or related services.
Customer care and communication: responding to your enquiries, providing quotes, managing complaints, and keeping you informed about your bookings and any changes.
Billing and payments: issuing invoices, processing payments through secure payment processors, handling refunds where applicable, and maintaining financial records.
Service improvement: monitoring and improving the quality, performance, and safety of our services, training staff, and analysing trends within our customer base.
Marketing and promotions: where permitted by law and, where necessary, with your consent, we may use your contact details to send you information about special offers, new services, or updates relevant to Carpet Cleaning Kingston upon Thames. You can opt out of marketing communications at any time.
Legal and business purposes: fulfilling legal obligations, responding to lawful requests from authorities, enforcing our contractual rights, and protecting our business, staff, and customers.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers and processors: third party companies that provide services on our behalf, such as payment processors, IT and hosting providers, customer management systems, and providers of communication tools. These entities act as data processors and are required to handle your data securely and only in accordance with our instructions and applicable law.
Professional and legal advisers: accountants, auditors, and legal advisers where necessary for our business operations and to comply with our legal obligations.
Authorities and regulators: law enforcement agencies, courts, or regulatory bodies where we are required or permitted by law to share personal data.
In the event of a business sale or restructuring, we may transfer relevant personal data to a successor entity, subject to appropriate safeguards and in accordance with data protection laws.
Where our service providers or systems are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases, we will ensure that appropriate safeguards are in place, such as using approved standard contractual clauses or ensuring the destination country has been deemed to provide an adequate level of data protection.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.
In general, we keep customer and booking records for a period that allows us to manage ongoing relationships, handle potential queries or complaints, and comply with tax and accounting obligations. After the relevant retention period ends, we will securely delete or anonymise your personal data.
Specific retention periods may vary depending on the type of data and the nature of our interactions with you. We may retain data for a longer period if required by law or if necessary for the establishment, exercise, or defence of legal claims.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and processors who need it for their duties and requiring them to handle the data in a confidential and secure manner.
While we work to protect your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your information.
If you are a customer or service user of Carpet Cleaning Kingston upon Thames in Kingston upon Thames or the surrounding area, you have certain rights in relation to your personal data under the UK GDPR. These rights may be subject to conditions and legal exceptions and include:
Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data along with information about how we use it.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: you can object to our processing of your personal data when we are relying on legitimate interests as our lawful basis. You also have the right to object at any time to the use of your data for direct marketing.
Right to data portability: in some situations, you may request that we provide your personal data to you or to a third party in a structured, commonly used and machine readable format.
Right to withdraw consent: where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
To exercise any of these rights, please contact us using our usual contact channels and clearly state which right you wish to exercise. We may need to verify your identity before responding to your request.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a privacy related request, you can contact us through our normal customer contact channels.
You also have the right to lodge a complaint with the UK Information Commissioner if you believe we have not complied with data protection laws. We would, however, appreciate the opportunity to address your concerns directly before you approach the supervisory authority.
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