Get the most attractive prices on carpet cleaners services in Kingston upon Thames by giving us a call on 020 3743 8596.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which we provide carpet cleaning and related services in Kingston upon Thames and surrounding areas. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following words have the meanings set out below:
Customer means any individual or business who books or receives carpet cleaning or associated services from us.
Services means carpet cleaning and any other cleaning or ancillary services that we may agree to provide.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between us and the Customer for the provision of Services, incorporating these Terms and Conditions.
We provide professional carpet cleaning and related services within Kingston upon Thames and nearby districts. The exact scope of the Services will be set out in your booking confirmation or any written quotation we issue to you.
Services may include, but are not limited to, hot water extraction carpet cleaning, dry carpet cleaning where specified, rug cleaning, upholstery cleaning, spot and stain treatment, and deodorising. Any additional services must be expressly agreed before the appointment.
We reserve the right to decline to provide Services where we consider that access is unsafe, the Premises are unsuitable, or the condition of the carpets or furnishings makes cleaning impracticable or likely to cause damage.
Bookings may be made by online enquiry form or other methods we make available from time to time. When you request a booking, you must provide accurate information, including the address of the Premises, type and approximate size of areas to be cleaned, and any special requirements or access restrictions.
Your booking is not confirmed until we provide you with a written or verbal confirmation, which may include the agreed date and time, the nature of the Services, and the applicable charges. We reserve the right to refuse any booking at our discretion.
You are responsible for ensuring that someone with authority to grant access to the Premises is present at the agreed time. If our cleaning team cannot gain access or is unduly delayed due to access issues, we may treat the booking as cancelled by you and apply our cancellation or call-out fees.
Any quotation we provide is based on the information supplied by you and is valid for a limited period, which we will specify. Quotations are given on the assumption that the Premises are in a normal and serviceable condition, with reasonable access and no significant unforeseen issues.
We reserve the right to amend the quoted price if, upon arrival, we find that the information provided was inaccurate or incomplete, or that additional work is required that was not reasonably foreseeable at the time of quotation. In such cases, we will inform you of any price changes before proceeding. If you do not agree to the revised price, we may cancel the booking and apply a call-out fee to cover our costs.
All prices are stated in pounds sterling and may be subject to applicable taxes. Any promotional offers or discounts are subject to separate terms and may be withdrawn at any time.
You must ensure that the Premises are safe, accessible and ready for cleaning at the agreed time. This includes:
Providing clear access to the areas to be cleaned.
Ensuring that electricity and water are available as needed.
Removing small items, fragile objects and valuables from the areas to be cleaned.
Informing us of any known defects, damage or particular risks relating to the carpets, flooring, furnishings or fixtures, such as loose tiles, damaged grippers, frayed edges or pre-existing stains.
You must not expect our technicians to move heavy furniture, electrical equipment, or personal items unless this has been agreed in advance. Where we do assist with moving items, this is done at your risk and we do not accept responsibility for any resulting damage, unless caused by our proven negligence.
Unless agreed otherwise in writing, payment is due on completion of the Services at the Premises. We may accept cash, bank transfer or other payment methods as notified by us. For certain bookings, including larger or commercial projects, we may require partial or full payment in advance.
If payment is not made when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in the collection of outstanding sums. We may also suspend or refuse further services until all outstanding amounts are settled.
For regular or contract Customers, invoicing and payment terms will be as agreed in writing. Failure to pay invoices by the due date may result in suspension or termination of services.
You may cancel or reschedule a booking by providing us with appropriate notice. Unless otherwise stated in writing, the following will apply:
If you cancel or reschedule more than 48 hours before the scheduled appointment time, no cancellation fee will usually apply.
If you cancel or reschedule less than 48 hours but more than 24 hours before the appointment, we may charge a partial cancellation fee to cover allocated time and administrative costs.
If you cancel or reschedule less than 24 hours before the appointment time, fail to provide access, or are not present to grant entry at the Premises, we may charge up to the full quoted price as a late cancellation or call-out fee.
We will use reasonable efforts to accommodate requests to reschedule, but new dates and times will be subject to availability.
We may cancel or change an appointment if circumstances beyond our control arise, such as staff illness, vehicle breakdown, extreme weather or other operational issues. In such cases, we will notify you as soon as reasonably possible and offer to reschedule. We will not be liable for any indirect or consequential losses arising from such changes.
You must ensure that appropriate access and parking are available for our vehicles. Any parking charges or permits required for lawful parking near the Premises are your responsibility and may be added to your invoice if paid by us on your behalf.
If our team is unable to park within a reasonable distance to safely transport equipment, we may be unable to complete the work or may need to limit the scope of the Services. This may be treated as a late cancellation and may incur a call-out fee.
We will perform the Services with reasonable skill and care, using professional methods and products appropriate to the type and condition of the carpets and fabrics. However, due to variations in materials, age, wear, prior cleaning history and staining, we cannot guarantee that any particular stain or odour will be removed completely, or that the original colour or texture will be restored.
Some stains may be permanent, and pre-existing wear, shading, pile distortion, sun damage, and other conditions may limit achievable results. Our technicians will advise you of any significant risks or limitations they observe before proceeding where possible, but you acknowledge that some issues may only become visible during the cleaning process.
Drying times can vary depending on ventilation, temperature, humidity and carpet type. You are responsible for ensuring adequate ventilation and for keeping children, pets and vulnerable people away from damp areas until dry to avoid slips or other hazards.
We will take reasonable care when providing the Services. If we cause damage to your property through our proven negligence, we will repair or compensate for the damage in accordance with applicable law, subject to the limitations set out in this Agreement.
We are not liable for any of the following:
Pre-existing damage, defects or wear and tear to carpets, upholstery, floors, skirting, furniture or fixtures.
Damage that occurs because you failed to disclose relevant information about the condition or material of items to be cleaned.
Damage arising from the use of cleaning products or methods that we advised against, or from your failure to follow our aftercare instructions.
Any indirect, consequential or economic loss, including loss of profit, loss of use, loss of opportunity or loss of enjoyment.
Our total liability to you in respect of all losses arising under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total price paid or payable by you for the relevant Services.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.
In the course of providing carpet cleaning and related services, some waste materials may be generated, including soiled water, used cleaning solutions, packaging and removed debris.
We will handle and dispose of any waste arising from our Services in accordance with relevant waste management and environmental regulations applicable in the United Kingdom. Where appropriate, we will transport any liquid or solid waste away from the Premises for proper disposal.
You agree not to request or permit any disposal of waste in a manner that would breach local or national regulations, such as pouring prohibited substances into drains, sewers or outdoor areas. If you insist on a course of action which would breach such regulations, we may refuse to carry out the requested work and may cancel the Service without refund.
Where you supply any cleaning products or substances to be used on your carpets or furnishings, you are responsible for ensuring that these comply with relevant safety and environmental rules. We may decline to use any product which we reasonably consider unsafe, unsuitable or non-compliant with regulations.
We will operate with regard to applicable health and safety requirements. Our technicians may refuse to work in areas they consider to be unsafe or unsanitary. Examples include severe infestations, structural hazards, or the presence of hazardous materials.
You must inform us of any specific health and safety concerns at the Premises, such as loose wiring, damaged flooring or the presence of vulnerable individuals. You agree to keep children and pets away from work areas for the duration of the visit and until carpets are safe to walk on.
If you have any concerns about the Services provided, you should notify us as soon as possible and within a reasonable time after the work is completed. We may request photographs or access to the Premises to inspect the issue.
Where we are satisfied that the Services have not been carried out with reasonable skill and care, we may, at our discretion, offer to re-clean affected areas or provide a partial refund. This will be your sole and exclusive remedy, subject to any non-excludable rights you may have under consumer law.
We will not be liable for any delay or failure to perform our obligations under the Agreement where such delay or failure results from events or circumstances beyond our reasonable control. Examples include extreme weather, natural disasters, strikes, transport disruptions, public health emergencies, or failure of utilities.
Where a force majeure event occurs, we will inform you as soon as reasonably practicable and seek to reschedule the Services once circumstances permit.
We may collect and process personal data such as your name, address, and contact details for the purposes of managing bookings, delivering Services, handling payments and dealing with enquiries. We will treat your personal information in accordance with applicable data protection laws in the United Kingdom.
Your data will be stored securely and only shared where necessary for the performance of the Services, for legal compliance, or with your consent where required. You may contact us to request details of any personal data we hold about you or to exercise other rights you may have under data protection legislation.
We may update or amend these Terms and Conditions from time to time. The version in force at the time you make a booking will apply to that particular Agreement. Any significant changes will be made available on request and may be displayed on our website or other materials.
These Terms and Conditions, and any Agreement between us and the Customer, are governed by and shall be interpreted in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms and Conditions or the Services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights you may have as a consumer under local law.
If any provision or part of a provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in this Agreement.
By making a booking for carpet cleaning or related services in Kingston upon Thames, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
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